Norbreeze Group Pte Ltd – Sales Associate

Sales Associate (Part-time)

Objective of role: 

The Sales Associate drive results and enhance the customer engagement by providing excellence in quality customer service.

Detailed Responsibilities: 

Create an amazing customer experience

• Greeting customers and attends to customers with engagement of product and brand story.
• Welcomes returning customers and perform any request(s) of after-sales service.
• Complaint handling - Turning a frustrated customer into a happy customer, while adhering to company policies, requires a combination of empathy and tact.
• Forge and maintain good relations with customers.
• Introduce & Share VIP Program / Privileges with customer.

Visual Merchandising

• Ensure a high level of merchandising and cleanliness in line with the Timepiece brands (AUGUST BERG/ BERING/ Olivia Burton/ Paul Hewitt/ Daniel Wellington/ Timberland) Visual Merchandising guidelines.
• Display Stock Replenishment and Seasonal Promotions.

Establish Operational Excellence 

• Opening and closing procedures are strictly followed
• Store alarm system is checked daily
• Stock replenishment and accountability for opening, closing and handover.
• Ensure sales floor is always neat and tidy, and stock is well organised.
• Weekly check of SOH with ERP system (Navision)

Business Recap 

• Update accurate sales information
• Understand the results and create action plan based on business needs by manoeuvring product displays to drive highest sales potential

Required Attributes 

• Takes initiative and is proactive
• Excellent planning and analytical skills
• Resourceful, fast and efficient and able to work independently
• Result oriented person, meticulous with an eye for details
• Effective time management & prioritization skills
• Good negotiation skills