Founded in 2004, NORBREEZE GROUP is an Asian watch and jewellery brand and retail specialist. The Group is family business founded, owned and operated by Danish duo Anders Peter Juel Sauerberg and Anne Trads Juel Sauerberg. The couple established the company to brand, distribute, market and build international accessible luxury brands that share a similar design philosophy of timeless allure and consistent pursuit of functionalism and quality.
Backed by a dedicated team of more than 100 employees, Norbreeze Group excels in brand development as well as in Omnichannel retailing, distribution and wholesale network. The group has consistently delivered sustainable growth returns for its exclusive range of brands, by repeating and constantly evolving its success formulas.
NORBREEZE GROUP to combine the Asian and Danish business values and culture. The inspiration for the company name is derived from the Danish/Nordic heritage (“Nor”) and flow or moment (“breeze”).
Position summary
The E-commerce Intern oversees the following main functions at Norbreeze:
Operations
- Working closely with 3PL on collection of goods, order processing and delivery.
- Ensure all orders are delivered within lead time
- Liaise with Logistics department to schedule for deliveries to and from our owned locations
- Monitoring 3PL performance, maintain constant communication and working relation with delivery providers.
Administrative
- Regularly updating of inventory on the online platforms we operate in
- Uploading of new products to websites and other distribution channels.
- Timely process of 3PL, courier partners and all other invoices for Cocomi before month end closing
Customer Support
- Support Customer Service through the Cocomi Live chat and respond to queries on various platforms and marketplaces
- Assist with placement of orders, refunds, exchanges or complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Detailed responsibilities/accountabilities:
- To ensure all orders are delivered within lead time
- Responsible for the entire order fulfilment process
- Good communication amongst team and 3PL
- Ensure no discrepancy on billings and invoices
- Respond to client enquiries on various platforms within 4 hours
- Ensure new collection are uploaded to website and marketplaces
Suggested Qualifications and Experience
- Currently pursuing a Degree/Diploma Logistics/Supply Chain Management/E-Commerce or equivalent
- Working knowledge & experience of various local & international e-commerce platform/systems, both front-end & back-end (e.g. Lazada, Shopee, Qoo10, Amazon, Shopify, etc.) is an advantage
- Proficient in Microsoft office especially Excel (V lookup & Pivot Table)
- Good communication and interpersonal skills
- Have strong organisation skill
- Able to work under pressure in a fast-paced environment
Key attributes
- Meticulous with an eye for details and numbers.
- Resourceful, fast and efficient and able to work independently
- Ability to multi-task, prioritize and manage time effectively
- Good communication skills
Related Job Searches:
- Company:
Norbreeze Group Pte. Ltd. - Designation:
eCommerce Intern - Profession:
Logistics / Supply Chain / Transport - Industry:
Retail / eCommerce