COMPANY OVERVIEW
You will join a driven, multinational and dynamic EdTech start-up that will focus on providing e-tutoring services for everyone. The company’s near-term vision is to be the largest peer to peer digital knowledge platform in Singapore.
WHY IT’S A GREAT OPPORTUNITY
You will be part of an inspiring team that is set to transform the current education scene in Asia. The role gives you the opportunity to work with talented technology teams, build useful client relationships, manifest our ideas into reality and create a successful business with us. The company values talent and attractive remuneration will be tied to milestones achieved in your employment with us.
If you are looking for a “work hard + play hard” opportunity and the experience of an entrepreneurial journey, we encourage you to apply! (Tech Savvy Millennial and Fresh Graduates welcome to apply)
Care Agent / Tech Support / Customer Advocate / Associate (Work-from-home)
Job Overview
You will be the single point of contact for users of mysavvytutor (MST). You will handle and manage users’ queries and requests with professionalism as well as interact and coordinate with staff within the company. In addition, you will be responsible for service performance and management reporting. Training will be provided for selected candidates. And you can choose your own title!
Responsibilities:
- Handle omni-channel respondent feedback from emails, online live chat support and social media
- Handle calls promptly by providing accurate and timely information, alternatives and solutions to respondents on services
- Follow up promptly with respondents to resolve issues
- Provide respondents’ feedback to the company to improve respondent’s experience
- Perform after- call administration work
- Working hours: 5 days work week (includes 1 weekend/week), up to 44 hours.
- WORK-FROM-HOME
Requirements:
- Candidate must possess any form of tertiary education and above
- Possess excellent interpersonal and communication skills and customer service skills
- Experience in Call Centre/Customer Service Industry is preferred
- Good team player
- Able to work shifts on weekends and/or public holidays
- Full-Time and Part-Time position(s) available
- Candidate is residing in Singapore ONLY
Related Job Searches:
- Company:
Mysavvytutor - Designation:
Care Agent / Tech Support / Customer Advocate / Associate - Profession:
Customer Service / Communications - Industry:
Computer and IT - Location:
Central Area