Mpfunds – Community Specialist

Main mode of communication: Discord Channel & Support Email

Working Hour: 3pm to 11pm 

Job description as follows: 

Trader Assistance:

• Promptly respond to trader inquiries, addressing their questions, concerns, and providing guidance.

Community Interaction:

• Foster a sense of community by encouraging traders to connect, share experiences, and seek help from one another.

Information Dissemination:

• Keep traders informed about program updates, market trends, and relevant news, enabling them to make informed trading decisions.

Conflict Resolution:

• Mediate and resolve any disputes or misunderstandings among traders in a fair and neutral manner.

Feedback Collection:

• Actively gather feedback from traders, and relay their suggestions and concerns to the program's management for possible improvements.

Programme Rules Compliance:

• Ensure traders are aware of and follow trading objectives and guidelines, fostering a respectful and harmonious trading community.

Market Insights:

• Stay updated on market trends and share relevant insights and analysis with traders.

Community Rules and Etiquette:

• Establish and uphold community rules and guidelines to ensure a respectful and constructive online environment.

Reporting:

• Generate reports on community engagement, query resolution, and feedback for continuous improvement and evaluation.