Miniso SG Pte Ltd – Operations Assistant

[ Position Summary ]

We are seeking an Operations Assistant to manage data statistics and organization, as well as to develop and deliver effective store training programs. This role will be crucial in optimizing our store operations, enhancing employee performance, and driving business growth in the Singapore market. Additionally, this role involves collaborating with store management to ensure compliance with safety and security protocols.

Loss Prevention

• Theft Prevention: Monitor and investigate suspicious activities to prevent shoplifting. Conduct regular store audits to ensure security measures are in place.
• Security Systems: Oversee the installation and maintenance of security systems like CCTV and alarms. Train staff on security protocols and the use of security equipment.
• Policy Implementation: Develop and enforce loss prevention policies and procedures. Conduct training sessions for employees on loss prevention practices
• Incident Management: Respond to and manage incidents of theft, fraud, or other security breaches. Collaborate with law enforcement as needed.
• Reporting and Analysis: Analyze data to identify trends in theft or loss. Prepare reports on security incidents and loss prevention activities.
• Inventory Control: Work with inventory management teams to reduce shrinkage. Ensure accurate inventory counts and resolve discrepancies.
• Safety Compliance: Ensure compliance with safety regulations and protocols. Conduct safety inspections and risk assessments.

Data Statistics and Organization

• Data Collection: Gather relevant data from various sources, including point - of - sale systems, inventory management software, and customer feedback platforms. This data will cover sales figures, customer demographics, inventory levels, and employee performance metrics.
• Data Analysis: Analyze the collected data to identify trends, patterns, and insights. Use statistical tools and techniques to evaluate store performance, customer behavior, and market trends. Provide actionable recommendations based on the data analysis to improve operational efficiency and sales performance.
• Reporting: Prepare regular reports summarizing the data analysis results. These reports will be presented to senior management and used to inform strategic decision-making. Ensure that the reports are accurate, clear, and visually appealing.
• Data Management: Maintain and update the data management system to ensure its integrity and security. Develop and implement data governance policies and procedures to ensure compliance with relevant regulations.

Store Training Output

• Training Program Development: Design and develop comprehensive training programs for store employees. These programs will cover product knowledge, customer service skills, sales techniques, and operational procedures. Tailor the training content to meet the specific needs of the Singapore market.
• Training Delivery: Conduct in-store training sessions for new hires and ongoing training for existing employees. Use a variety of training methods, including classroom instruction, on-the-job training, and e-learning modules, to ensure effective learning.
• Training Evaluation: Evaluate the effectiveness of the training programs through employee performance assessments, customer feedback, and sales data analysis. Make necessary adjustments to the training programs based on the evaluation results to improve their impact.
• Knowledge Sharing: Share best practices and industry trends with store employees to keep them updated and motivated. Foster a culture of continuous learning and improvement within the stores.

[ Skills ]

• Monitor and investigate suspicious activities to prevent theft and fraud.
• Oversee the installation and maintenance of security systems.
• Develop and enforce loss prevention policies and procedures.
• Ensure compliance with safety regulations and conduct risk assessments.
• Proficiency in data analysis tools such as Excel, SQL, and Tableau.
• Strong analytical and problem-solving skills, with the ability to interpret complex data and draw meaningful conclusions.
• Excellent communication and presentation skills, with the ability to effectively convey information to both technical and non-technical audiences.
• Ability to develop and deliver engaging training programs.
• Knowledge of retail operations, including sales, inventory management, and customer service.
• Fluent in English, additional languages (especially those spoken in Singapore) are a plus.

[ Working Conditions ]

• This position is based in Singapore.
• Regular travel to stores within Singapore may be required.

[ Qualifications ]

• Education: At least a diploma holder in business administration, statistics, data analytics, or a related field.
• Experience: At least 1-2 years of experience in data analysis, operations management, or store training. Experience in the retail industry, especially in a global brand, is highly desirable.
• This position is open for Singaporeans/ Singapore Permanent Residents may apply only currently.