MindChamps Preschool Singapore Pte Limited – IT Support Officer

MindChamps was established in 1998 in Sydney, Australia, initially as an educational research center aimed at helping every child unlock their full potential by understanding the learning process. Building on this foundation, MindChamps established its World Headquarters in Singapore in 2002, with a clear vision and mission to guide its growth and impact.

• Provide level 1 and 2 technical support (onsite and remote) to end-users on hardware and software-related issues
• Assist end-users by answering to calls, emails and chats regarding technical issues
• Manage IT support tickets, plan and prioritise systematically and minimise backlogs as well as escalate the incidents when necessary
• Update and maintain documentation such as administration and user guides
• Maintain IT assets and inventory
• Track and report assigned tasks completion and meeting SLA targets
• Participate in IT projects and handle any IT ad-hoc duties as assigned by supervisor

Job Requirements:

• Minimum Diploma or above in Computer Science, Information Technology or equivalent
• Minimum 1-year hands-on experience in similar role is an advantage
• Basic knowledge of IT Infrastructure, server & network setup and troubleshooting hardware/software installation
• Basic understanding of networking technologies (routers, switches, TCP/IP)
• Experience with different platform technologies (Windows, MacOS, Linux)
• Able to communicate effectively with team member, customers & vendors
• Able to take challenges, work independently or as a team, and be self-driven to learn new technologies
• Able to demonstrate flexibility in responding to unexpected demands
• Fresh graduate may apply