Meridian Business Support – Customer Service Officer

W is a one-stop home and office service platform. Backed by a global investment initiative, we strive to transform and improve the quality of urban living.

Our stable of service companies with carefully curated collaborators seek to provide an integrated suite of quality, value, and trusted asset and facility management services for homes and offices. Namely, home/office cleaning, disinfection, laundry, air-condition servicing, plumbing, electrical maintenance, and other services. 

Customer Service Officer (Home Service Provider/Macpherson/Up to $2.5k)

Job Responsibilities

• Managing bookings, purchases and enquires coming through e-commerce platform.
• Handling customer enquires, uncovering customer's needs and recommending suitable solutions to their problem.
• Servicing existing customers, buidling rapport and gather customer feedback after the service.
• Communication and working as a team with the operations department to achieve customer satisfaction.
• Opportunity for attachment to Office in United Kingdom!

Job Requirements

• Diploma/Professional Degree in any field.
• At least 2 Year(s) of working experience in the related field is preferred
• Experience in setting up and managing e-commerce platform will be an advantage
• 5-day work week. Off day will be scheduled on weekday.
• Training will be provided