Launched in 2012, Lazada is the number one online shopping and selling destination in Southeast Asia – present in Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam. As the pioneer of the eCommerce ecosystem in Southeast Asia, Lazada helps more than 80,000 local and international sellers as well as 2,500 brands serve the 560 million consumers in the region through its marketplace platform, supported by a wide range of tailored marketing, data, and service solutions. With over 160 million SKUs available, Lazada offers the widest range of products in categories ranging from consumer electronics to household goods, toys, fashion, sports equipment and groceries. Focused on delivering an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns through its own first- and last-mile delivery arm supported by 80+ logistics partners. Lazada Group is majority owned by Alibaba Group Holding Limited (NYSE:BABA).
The AI Programme Intern’s job is to improve AI products’ customer experience by facilitating performance monitoring for AI projects, conducting data analysis and working with R&D teams.
Key responsibilities are:
- Extracting and presenting KPI reports for AI projects
- Applying data analysis techniques to analyze logs and user feedback to improve the coverage, resolution rate and customer satisfaction of AI products
- Analyzing and updating the knowledge base
- Proposing and tracking key indicators and evaluation metrics of AI products
- Collaborating closely with the R&D team, particularly algorithms engineers and product managers, to improve user interaction of AI products
The AI Programme Intern reports to the Regional Customer Care - Tech Program Manager.
2. Key skills required
- Data analysis skills.
- Logical thinking and understanding of scientific methods for data acquisition and the ability to discover key issues quickly
- Advanced MS Excel skills and in-depth knowledge of Pivot tables
- Experience with AI Technology (proprietary or open platforms) is a plus
- Communication and collaboration skills.
Related Job Searches:
- Company:
Lazada Singapore Pte Ltd - Designation:
Intern, AI Program - Profession:
IT / Information Technology - Industry:
Computer and IT