Kulnari Adventure Golf Pte Ltd – Management Trainee

Kulnari Mystery Golf is a mini-golf attraction and we are looking for talented Attractions Experience Executives to join our friendly team. Kindly note that this is a management trainee role which will slowly transition to a leadership position.

• Apply technology to enhance visitor experience and monitor the use of attraction facilities.
• Assist in analysing data to understand customer behaviours.
• Conduct investigations of incidents.
• Deploy operations crew personnel to direct crowd flows through the attraction sites.
• Develop crowd control measures.
• Direct operations crew to regulate queue times in accordance with queue management methods.
• Ensure operations teams comply with business continuity plans.
• Execute emergency response procedures.
• Gather feedback from internal stakeholders.
• Gather visitor feedback.
• Implement customer service procedures.
• Implement health, safety and emergency response and risk assessment procedures.
• Manage admissions and ticketing, membership, guest services and operations crew activities.
• Prepare incident reports.
• Recommend improvements on communicating safety rules to attractions guests.
• Resolve escalated service issues.
• Ability to handle social media posting and conversant in handling social media platforms.