Kaira Technologies Pte Ltd is a Singapore-based IT and technology solutions distributor with a long operating history since its incorporation in October 2003. The company’s principal activity is wholesale distribution of computer hardware, peripherals and components, and it holds an established presence in the regional ICT market.
Kaira serves a broad range of customers — including SMEs, education institutions, government agencies, and large format retailers — by supplying a diverse portfolio of IT products such as networking equipment, storage solutions, displays, and related technology. The company also provides technical support, effective marketing, logistics and channel enablement services to support the brands it represents.
In the retail space, Kaira carries world leading brands (e.g., Logitech, Targus, Eufy, Toshiba) from mice to keyboards and IOT products for the end consumer needs via retailers like Best Denki, Challenger, Courts, Harvey Norman and more...
In the professional audiovisual (Pro AV) space, Kaira has expanded its offerings to become an authorized distributor for global technology brands (e.g., Netgear, Reolink, ViewSonic), delivering scalable AV-over-IP (AVoIP), digital display and integrated AV solutions across sectors including corporate, education, hospitality, healthcare, financial services and manufacturing.
Headquartered at 178 Paya Lebar Road, Singapore 409030, the company is known for combining product distribution with value-added services, technical support and regional reach, positioning itself as a key partner in the Southeast Asian ICT and AV markets.
- Responsible for the management of all e-commerce platforms, including set-up sales platforms, order fulfillment, reports generation, and other e-commerce business including marketing campaigns. Co-ordinate, produce and update contents on the company’s digital platforms.
- Manage and enhance end-to-end customer experience across various channels and customer touch points
- Online Order Fulfillment
- - Orders processing and scheduling of deliveries for various e-commerce channels (e.g. Lazada, Shopee etc.) in a timely and accurately manner.
- - Follow up on any product returns received from the e-commerce channels.
- - Handle all customers’ enquiries received via the e-commerce channel’s online chat, product Q&A including providing service recovery as and when necessary
- - Attend to customers’ order related issues (e.g., missing/ damaged parcel etc.) in a timely manner with lead times.
- Set-up and manage website and e-commerce sales/promotion
- - Manage and assist in the product content, images, inventory, promotion mechanics and pricing update/ upload on the eCommerce Channels and to ensure all information are always updated and inventory are well-stocked.
- - Constantly monitor inventory levels in e-commerce platforms and update if required to avoid “Sold out” status if stocks are still available.
- - Regularly update and ensure adequate inventory for e-commerce platforms and liaise with warehouse for replenishment if required. To de-list product listings if stocks run out.
- - Overall manage / edit product descriptions and pictures for online platforms
- - Assist with updates to our e-commerce website
- - Promote and manage online sales and presence.
- - Identify trends and insights, and optimize performance based on the insights.
- - Competitor monitoring and suggestions on improvements for an optimum customer experience.
- - Liaise and work with our company’s vendor on our e-commerce digital marketing initiatives.
- Social Media campaign
- - Receive and response customer inquiries and concern. Provide customer support through phone, webchat and email.
- - Develop with management and execute online high traffic / sales acquisition opportunities through both online and/or offline activities and campaigns
- - Measure and report performance of all campaigns, and assess against goals.
- - Work with company’s collaborated vendors to ensure smooth implementation of marketing campaigns including live streams.
- Prepare and submit monthly reports.
- Any other ad-hoc duties as assigned by Management
Kindly note that only shortlisted candidates will be notified.
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- Company:
Kaira Technologies Pte Ltd - Designation:
Online Sales Support Specialist - Profession:
IT / Information Technology - Industry:
Retail / eCommerce - Location:
Geylang