K2 Management & Consultancy Pte Ltd – Front Desk Customer Service Officer

K2 Guesthouse is a 40 rooms hotel with a resort feel environment 

We are looking for team of young interns looking to learn the hospitality industry and enjoy talking to people and extending excellent customer service  to our client 

JOB DESCRIPTION FOR FRONT DESK OFFICER CUM HOUSEKEEPER

DURATION OF TRAINING: January 2020 to July 2020

• Collect payments and maintain records of budgets, funds, and expenses.

• Coordinate with external parties including suppliers, travel agencies, and conference

planners.

• Organize activities and assign responsibilities to employees to ensure productivity.

• Perform all check-in and check-out tasks

• Manage online and phone reservations

• Reply emails and customer support questions on OTA promptly, daily

• Register guests, collecting necessary information

• Answer telephones and doorbells.

• Welcome guests upon their arrival and give room keys

• Provide information about our hotel, available rooms, rates and amenities

• Respond to clients’ complaints in a timely and professional manner

• Ensure all rooms are clean, tidy and fully furnished to accommodate guests’

needs

• Monitor employee performance and conduct regular evaluations to help improve

customer service.

• Observe precautions required to protect hotel and guest property, and report

damage, theft, and found articles to supervisors.

• Prepare rooms for meetings, and arrange decorations, media equipment, and

furniture for social or business functions.

• Purchase or order groceries and household supplies to keep kitchens

stocked, and record expenditures.

• Keep storage areas and carts well-stocked, clean, and tidy.

• Replenish supplies such as drinking glasses, linens, and bathroom items.

• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators,

stairways, locker rooms and other work areas so that health standards are

met.

• Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum

cleaners and/or shampooers.

• Empty wastebaskets, empty and clean ashtrays, and transport other trash and

waste to disposal areas.

• Run errands such as taking laundry to the cleaners and buying groceries.

• Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered

scrubbing and waxing machines.