Jumbo Group of Restaurants began with Jumbo Seafood, a home-grown seafood restaurant that was established in 1987 and best known for its chilli and black pepper crabs. The Jumbo story soon evolved after years of restaurant management experience and now includes six diverse dining concepts that serve more than 4,000 diners daily.
In 2008, we established a Central Kitchen at our corporate headquarters to conduct R&D as well as to achieve better consistency in food quality across our various dining brands. As such, we have been able to innovate and implement a greater variety of cuisine creations to meet our diners' changing tastes and expectations, while continuing to serve quality food at reasonable prices.
With a team of dedicated and innovative F&B professionals that has placed gastronomic and service excellence at the heart of all that we do, Jumbo has achieved a number of culinary and service awards over the years.
JUMBO. Bonding people through food.
- Assist and coordinate promotion plans in marketing campaigns for Group’s various brands to drive acquisition and retention for JUMBO Rewards Membership
- Attend, interact and respond to incoming enquiries and requests (via email / phone/ social media) pertaining to Group’s various brands / franchise outlets, including JUMBO Rewards Membership
- Handle complaints (via emails/phone/social media), provide appropriate solutions and alternatives within the time limit and follow up to ensure solutions for the Group including JUMBO Rewards Membership
- Work closely with the team to enhance the functionality, design and user experience on the CRM platform and brand websites
- Research and analyse CRM data, propose and effective CRM strategies to achieve loyalty KPIs
- Monitor closely on competitor activities and analyse market trends.
- Provide the team with administrative support in the JUMBO Rewards programme such as database management, updates and reports generation
- Compile feedback received via various channels (including social media platforms) regularly and prepare reports / presentations accordingly.
- Any other ad-hoc jobs or duties as assigned
Requirements
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field
- At least 1 Year(s) of working experience in the related field is required for this position
- Bilingual and proficiency in both written and spoken English
- Must be a team player and able to work in a fast-paced environment
- Meticulous and able to meet tight deadlines
- Proficiency in Microsoft Office
- Required Skill(s): customer service
- Preferably Junior Executive specialized in Marketing/Business Development or equivalent
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- Company:
Jumbo Group of Restaurants Pte. Ltd. - Designation:
Marketing cum Customer Service Executive - Profession:
Customer Service / Communications - Industry:
Food Services / F&B - Location:
Bedok