Jobs Network LLP – Customer Service Assistant

Our client is looking for a proactive and organised individual to join us as a Customer Service Assistant. If you enjoy helping others, keeping things in order, and want to grow in a supportive environment — this role is for you!

Key Responsibilities :

Client Communication Support
Respond to basic client queries via email, phone, or WhatsApp and direct complex inquiries to the appropriate consultant.

After-Service Client Support
Assist with post-appointment follow-ups, scheduling, and helping clients with forms or general information.

Administrative Tasks
Perform data entry, update client records, prepare simple reports or documents, and support day-to-day office operations.

General Consultant Support
Assist with ad hoc duties such as organizing digital files, preparing materials for meetings, or sending reminders — all to help consultants stay organized and focused on client needs.

Requirements :

• Diploma, Bachelor’s degree, or related field preferred
• Previous admin or assistant experience a plus, but open to fresh candidates
• Strong organizational skills and attention to detail
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to work independently and maintain confidentiality