Invigilo Technologies is a Singapore-headquartered AI company transforming safety and operations across high-risk industrial worksites. Using advanced video analytics, computer vision, and next-generation multimodal AI, we help companies in construction, manufacturing, oil & gas, logistics, marine, and mining detect unsafe actions and conditions in real time and prevent incidents before they happen.
Key Responsibilities
Customer Onboarding & Technical Support
Support onboarding of new customers by assisting with software setup, platform configuration, and basic system walkthroughs.
Guide customers on dashboard usage, account setup, and initial configuration of the Invigilo platform.
Track onboarding progress and follow up on technical dependencies and open items.
Technical Support & Issue Management
Act as the first point of contact for software-related customer issues.
Create, track, and manage support tickets, ensuring timely updates and resolution.
Assist in troubleshooting by collecting logs, screenshots, error messages, and system diagnostics.
Work closely with Engineering and Field Ops teams to investigate, escalate, and resolve issues.
Support Operations & Reporting
Monitor system usage, basic performance indicators, and customer engagement metrics.
Assist in preparing weekly and monthly support and performance reports.
Document recurring issues, root causes, and workaround solutions to improve support efficiency.
Documentation & Process Support
Maintain and update support documentation, deployment guides, and operational SOPs.
Assist in preparing customer-facing technical documents and internal knowledge base articles.
Participate in customer calls and prepare follow-up notes and action items.
Requirements
Background or strong interest in software systems and technology
Undergraduate or graduate in Computer Science, Information Systems, IT, Software Engineering, or related fields
Comfortable working with dashboards, logs, configuration settings, and technical documentation
Strong problem-solving skills and attention to detail
Clear communication skills and ability to work cross-functionally
Learning Outcomes / Growth
Hands-on experience supporting real-world software and AI systems
Exposure to production issues, incident handling, and engineering workflows
Opportunity to grow into Software Engineer, DevOps, or Customer Success Engineer roles
Related Job Searches:
- Company:
Invigilo Technologies Pte. Ltd. - Designation:
Support Engineer Interns - Profession:
Customer Service / Communications - Industry:
Artificial Intelligence / Smart Automation - Location:
Queenstown