Invigilo Technologies is a fast-growing AI startup on a mission to create safer industrial worksites through cutting-edge video analytics. Our platform leverages computer vision, and IoT to detect unsafe actions and conditions in real-time, helping companies across construction, manufacturing, logistics, and oil & gas enhance workplace safety. We are trusted by safety-conscious teams across the world. If you're excited about building impactful technology and shaping the future of workplace safety, we’d love to have you on our journey.
Role Overview
As a Customer Success Intern, you’ll work closely with our clients to ensure smooth onboarding, adoption, and usage of our safety AI platform. You’ll also support our internal teams with documentation, feedback loops, and process improvements to drive client satisfaction and retention.
What You’ll Do
Assist in onboarding new clients to our AI safety platform
Support day-to-day communication with customers to resolve inquiries and ensure platform adoption
Prepare customer-facing documentation, training materials, and performance reports
Gather client feedback and coordinate with Product and Tech teams for enhancements
Monitor usage metrics and flag potential churn or upsell opportunities
Participate in safety audits, user walkthroughs, and training sessions
Support the Customer Success Manager in refining playbooks, SOPs, and CRM hygiene
What We’re Looking For
Strong communication and interpersonal skills
Detail-oriented with excellent organization and follow-up
Tech-savvy, comfortable learning new platforms and tools quickly
Proactive, eager to learn, and takes ownership of tasks
Bonus: Experience with customer-facing roles, startups, or safety/industrial sectors
Bonus: Familiarity with CRM tools like HubSpot or Notion
What You’ll Gain
Hands-on experience in B2B SaaS customer success
Exposure to AI-powered safety solutions used by global industrial players
Mentorship from the founding and operations team
Certificate of completion and potential for a full-time offer
Related Job Searches:
- Company:
Invigilo AI - Designation:
Customer Success Internship - Profession:
Admin / Secretarial - Industry:
Artificial Intelligence / Smart Automation - Location:
Queenstown