Invigilo AI – Customer Success Internship

Invigilo Technologies is a Singapore-headquartered AI company transforming safety and operations across high-risk industrial worksites. Using advanced video analytics, computer vision, and next-generation multimodal AI, we help companies in construction, manufacturing, oil & gas, logistics, marine, and mining detect unsafe actions and conditions in real time and prevent incidents before they happen. 

Customer Onboarding & Support

• Assist in onboarding new customers, including preparing documentation, training materials, and basic platform walkthroughs.

• Support customers with account setup, dashboard usage, and first-time configuration.

• Track onboarding progress and follow up on outstanding items.
  
  

Customer Success Operations

• Monitor customer engagement metrics and usage of the Invigilo platform.

• Help prepare weekly and monthly performance reports for clients.

• Assist in capturing customer feedback and translating it into actionable insights for the product team.

Issue Tracking & Coordination

• Work with the Field Ops and Engineering team to follow up on customer issues (ticket creation, updates, and closure).

• Support troubleshooting by gathering logs, screenshots, and basic diagnostic information.

• Ensure timely communication with customers on issue status.

Project Support

• Assist in preparing customer presentations, deployment documents, and operational SOPs.

• Support the administration of internal trackers (e.g., deployment trackers, customer success dashboards, follow-up schedules).

• Participate in customer meetings and prepare follow-up notes.