Ichor Systems Singapore Pte Ltd – Customer Service Specialist

Ichor Systems Singapore Pte Ltd
Customer Service Specialist
Date Listed
15 Sep 2022
Job Type
Entry Level / Junior Executive, Experienced / Senior Executive
Job Period
Immediate Start, Permanent
Customer Service / Communications
Manufacturing General / Biomedical / Pharmaceutical
Location Name
18 Woodlands Loop, Ichor Systems Singapore Pte Ltd, Singapore
18 Woodlands Loop, Ichor Systems Singapore Pte Ltd, Singapore 738100
Allowance / Remuneration
$3,000 - 3,500 monthly
Company Profile

Ichor offers world-class process engineering, manufacturing, materials management, and testing capabilities. Our 2,500+ employees worldwide are strategically located to provide our customers with the highest level of customer service and support from our program management, sales, engineering, and executive management teams.

Our capabilities enable the design and creation of a complete outsourced solution ranging from product concept to manufacturing to legacy service. To learn more, please visit: https://www.ichorsystems.com/career

Ichor Systems is an equal opportunity employer (EOO) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. In addition, Ichor Systems will provide reasonable accommodations for qualified individuals with disabilities.

Job Description

The customer service specialist plays an important role in handling complaints, processing orders, and providing information about Ichor Systems organization’s products and services.

Job Duties & Key Responsibilities:

  • Process purchase orders received from the customers in the defined sales territory into the Oracle system, issue order confirmation and closely follow up all sales order (s) until products are delivered and invoiced.
  • Support customers, including order status and changes and initial commit dates; follow up on changes and resolve customers' issues as liaisons between multiple departments, including sales, purchasing, planning, and logistics departments.
  • Handle all requirements from the customers - stock availability, pricing, confirmation of shipping locations, shipping discrepancy issues, returns and others
  • Notify Finance for orders on credit holds and incoming payment for cash in advance orders.
  • Support timely resolution on billing disputes, issuing credit/debit memos, invoice cancellations, and shipment disputes, and partnering with Logistics.
  • Prioritize and track customers’ orders in Oracle, flag escalations to the Planning team on orders with long lead time and do not meet customer’s expectations.
  • Ensure effective and accurate processing for all sales orders and always maintain a flexible approach, assisting in other territories if/when necessary.
  • Keeps and maintains an accurate open order and delivery report with shipping dates that match customer needs.

Job Requirements:

  • Min Diploma / Degree any discipline
  • 3-5 years related manufacturing industry experience in customer service role
  • Good written and verbal communication skills
  • Proficient in MRP database, MS Excel, Powerpoint and experience in Oracle and Agile systems
  • Able to handle responsibilities under pressure and keep a positive and composed demeanour.


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