- Date Listed
- 03 Jul 2020
- Experience Level
- Entry Level / Junior Executive
- Profession
- Customer Service / Communications
- Industry
- Computer and IT
- Job Period
- Immediate Start, For At Least 3 Months
- Location Name
- Regus - Singapore, Vision Exchange, Vision Exchange, Singapore
- Address
- #24-01 to #24-32, Vision Exchange, Singapore 608526
- Map
- Company Profile
- COMPANY OVERVIEW:Our company has developed a mobile application for users in Singapore & Malaysia which is a platform that creates the opportunity to improve the community's living quality.
- Job Description
- Job Description
Ensuring that platform listings adhere to our marketplace quality guidelines
Making sure all users enquiries are closed on time and helps resolve complicated users complaints
Provide technical support including help with new installations / app download
Inform users of current promotions while identifying opportunities to improve user experience and propose solutions
Conducting root cause analysis and propose solutions for new enquiries/issues that that may rise. Communicates any problems or issues to management for resolution
Assist in creating streamlined processes and documentation to communicate platform updates and collect users feedback
RequirementsNo work experience required
Effectively Bilingual in both English and Chinese
Comfortable with start-up environment
Organized, meticulous and resourceful
Excellent Customer Service skills
Ability to manage multiple priorities and respond in a timely manner to request
Ability to communicate at all levels with internal/external clients by phone and email
Flexible schedule - weekdays; ability to work on Saturdays is a plus
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