Hipstercity Hostel – Front Desk / Receptionist (Internship)

HIPSTERCITY is on the lookout for a highly effective people. If you like to be always out and about, is a team player, and enjoy meeting and communicating with people, apply now to create a successful work environment with us.  

 Front Desk / Reception Service

- Check in / Check out Guests

- Handle guest complaints and provide fair judgement & solutions

- Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set standards and to guest’s satisfaction

- Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times

- Review in-house, arriving and departing guests on a daily basis

- Be familiar with the set-up and functionality of all equipment and amenities

- Perform meet and greet and send off process according to the set standard

- Be able to escort guests and serve the guests as needed including tours, information, explanation of services.

- Respond to guest requests and queries promptly and professionally according to set standard