Higogame Pte Ltd – IT Operations Engineer

Higogame is a trailblazer in the mobile gaming and entertainment industry. Since our inception in late 2020, we have been dedicated to transforming the gaming landscape in Southeast Asia and beyond, delivering innovative and immersive experiences that engage millions of players around the globe.

• Our revenue has seen remarkable growth year after year, with operations extending across multiple regions worldwide.
• In just three years, we've risen to become one of the top two games of our kind in the local market.
• We proudly serve around 2 million active users daily and have a total monthly active user base of 5 million worldwide.
• Our team consists of over 200 talented employees, including a robust R&D division of more than 100 experts.
• We offer exceptional career development opportunities and foster a multinational culture that empowers everyone to reach their full potential.

Join us as we continue to push the boundaries of mobile gaming!

Onboarding and Offboarding Support

• Handle computer setup, hardware configuration, installation of basic office software, printers and account application/provisioning for new hires to ensure a seamless onboarding experience.
• Manage the secure recovery of IT assets during employee offboarding: perform physical hardware inspections, deep erasure and backup of sensitive corporate data, system resets, and asset status updates.

Corporate Network High-Availability Maintenance

• Conduct routine inspections, architecture optimization, and traffic monitoring of the company's local area network (LAN) and wireless network (Wi-Fi) to guarantee zero network downtime.

Information Security Control and Compliance Enforcement

• Deploy policies and perform compliance checks for endpoint security software (such as antivirus, internet behavior management, and Network Access Control/NAC) to prevent weak passwords and ransomware.Strictly enforce company data security and confidentiality policies, perform audits on non-compliant peripherals, intercept unauthorized network access, and regularly generate security audit compliance reports.

Cross-Departmental Collaboration

• R&D Collaboration: Assist the development team with infrastructure provisioning for test and production environments, including initializing basic Linux virtual machines and so on.
• Marketing Collaboration: Provide technical support by configuring, maintaining, troubleshooting marketing technology platforms and related software to enable effective campaign execution and reporting.

General Affairs and Ad-hoc Tasks

• Assist supervisors with IT asset inventories and the drafting of Standard Operating Procedure (SOP) documentation; efficiently execute other tasks assigned by management.

Qualifications:

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline. Fresh graduates are strongly encouraged to apply.
• Hardware Expertise: Familiar with IT equipment hardware, including but not limited to host computers/PCs, network switching equipment, etc.
• Windows & Desktop Support: Proficient in Windows and Mac OS, highly skilled in operating system installation, and familiar with the configuration and usage of various Microsoft products. Capable of troubleshooting common desktop issues, such as Web interfaces failing to open or endpoints failing to obtain valid IP addresses.
• Linux Service Deployment: Familiar with essential Linux OS commands and experienced in installing and deploying common services under Linux environments, such as Nginx, FTP, MySQL, etc.
• Solid Networking Foundation: Possess robust fundamental knowledge of networking, feel comfortable with routing and switching principles, and understand VLAN segmentation and management.
• AI Adoption: Demonstrated ability and willingness to adopt AI-powered tools to enhance infrastructure operations, automate repetitive tasks, improve troubleshooting, and increase overall operational efficiency.
• Possess a spirit of exploration, love technology, and keep up with technological developments.
• Strong learning ability, sense of responsibility, good communication skills, teamwork spirit.
• Detail-oriented, proactive, and eager to learn in a fast-paced environment.

Nice-to-Have

• Proficiency in English and Mandarin are a plus due to the need to communicate with stakeholders.
• Relevant internships, school projects, or hands-on experience in IT support, networking, or system administration.
• Basic HTML/CSS knowledge.