Great American Insurance Company – Executive, Intermediary Mgt / Account Servicing

Singapore Branch

Great American Insurance Company, Singapore Branch offers an extensive list of insurance solutions to a wide variety of commercial customers. The Singapore Branch is dedicated to delivering an exceptional service to its customers, and its experienced team of underwriters will help to tailor a policy for their needs.

What Sets Us Apart?

1. Our leading position in the retail and specialty markets.
2. Team of experienced and highly regarded individuals with strong underwriting discipline and expertise.
3. Keen focus on service standards, with an emphasis on claims services and helping clients win and manage difficult accounts.
4. Ability to maximize local market opportunities through a flexible, efficient and scalable business model.
5. Wide distribution channels with associates and business partners in key regional markets.

Job Purpose

Responsible for supporting Intermediary Management in agency recruitment and Account Servicing in the Agency channel across all classes of General Insurance including Marine and non-Marine.

Job Responsibilities

Intermediary Management

• Assist in administrative duties involved in new agencies/agents’ registration to GAIC and GIA, creating agent codes/ePortal logins and preparing onboard kit for new agents
• Assist in organizing and coordinating agency functions and agents’ incentive trips
• Provide administrative support in preparing for agents’ CPD trainings such as training materials, attendance sheet, issuing of CPD attendance certificate etc.
• Update of CPD hours into GIA ARCM system; ensure that all primary agents fulfill their annual CPD training hours requirements
• Assist in yearly GIA renewal exercise and ensure that renewal forms and fees are collected from all renewing agents
• Maintain and update agents’ records on GAIC internal listings and GIA ARCM website
• Ensure proper filing of all agency agreements and documents
• Assist in product launches and company events etc. for intermediaries
• Assist in sending out relevant communication and circulars to intermediaries

Account Servicing

• Service intermediaries in Agency channel across all classes of General Insurance including Marine and Employee Benefits.
• Responsible for growing and maintaining relationship with allocated intermediaries.

Job scope may subsequently include underwriting new business and following up on renewal business.

Skills

• Self-Learner
• Ability to multi-task.
• Strong customer service skills, customer focus abilities and the ability to understand customer needs.
• Microsoft Office

Experience

Possess 1-2 years of relevant experience in direct engagement of intermediaries or agents. Fresh Graduates are welcomed.

Qualification/Education

• A Diploma or Bachelor’s degree in Business Administration or a technical field

related to the industry ie. BCP, PGI and ComGI.

• Certificate of General Insurance or equivalent

Behaviors/

Competencies

Possess good communication and interpersonal skills to interact with Insurance Intermediaries and Agents.