GoGMGo – Product Manager Intern

We are on the lookout for a Product Manager Intern to look after three key elements:

Business – Product Management is above all else a business function, focused on maximising business value from our product. This Product Manager Intern should be obsessed with optimising our product suite to achieve the business goals while maximising return on investment. 

Technology – There’s no point defining what to build if you don’t know how it will get built. This doesn’t mean this Product Manager Intern needs to be able to sit down and code but understanding the technology stack and most importantly understanding the level of effort involved is crucial to making the right decisions. This is even more important in an Agile environment, such as GoGMGo’s, where this Product Manager Intern will spend more time day-to-day with the development team than with anyone else inside the business.

User Experience – Last but not least, this Product Manager Intern is the voice of the user inside the business and must be passionate about the user experience. Again this doesn’t mean being a pixel pusher but you do need to be out there testing the product, talking to users and getting that feedback first hand – especially in a start-up, to manage a higher level of customer satisfaction, aid in retaining customers, and demonstrate product usage. You are also required to understand the customer success criterion in and out, and come up with relevant, practical solutions and prove your mettle as a trusted advisor for our customers. 

Finally, act as a core team member to ensure the success of a fast-paced and high growth start-up.

Responsibilities & Duties

• Determines customers’ needs and desires by specifying the research needed to obtain market information.

• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements with end users; appraising new product ideas and/or product changes.

• Assesses market competition by comparing the company’s product to competitors’ products.

• Provides source data for product line communications by defining product marketing communication objectives.

• Obtains product market share by working with Sales and Customer Success teams to develop product sales strategies.

• Assesses product-market fit data by calling on customers with field salespeople and evaluating sales call results.

• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.

• Brings new products to market by analyzing and documenting proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with the development team while coordinating any relevant User Acceptance Testing and release communications.

• Introduces and markets new products by developing time-integrated plans with sales, customer success, and development teams.

• Determines product pricing by utilizing market research data; reviewing acquisition, sales, & support costs; anticipating volume; costing special and customized change requests.

• Completes operational requirements by scheduling and assigning employees; following up on work results.

• Contributes to team effort by accomplishing related results as needed.

Qualifications

• Bachelor’s degree in a relevant field is a must.

• Proven work experience in the F&B and/or Retail industry is preferred.

• Previous exposure to the technical product development lifecycle is a must. 

• Strong problem solving skills and willingness to roll up one’s sleeves to get the job done.

• Skilled at working effectively with cross functional teams.

• Excellent written and verbal communication skills

• Experience in implementing customer solutions in a direct engagement capacity.

• Should have a passion for benefiting customers and a desire to deeply understand their needs.

• Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base.

• Capability to gain trust and credibility by addressing customer’s needs and concerns.