Gname Com Pte Ltd – Customer Service Officer

GNAME.COM PTE. LTD. (hereinafter referred to as GNAME) established in Singapore, is a professional international domain name registrar, committed to building a comprehensive service platform for Internet domain names. GNAME takes domain name registration as its core business, and provides customers with global domain name registration, dropcatch, transactions, management, API interfaces and other services. GNAME’s services include providing one-stop management system for products, transactions, finances, etc. to customers, which benefit their business development. GNAME always adheres to the customer-centric value concept, providing customers with safe, convenient, efficient, and high-quality products and services.

Manage inbound and outbound calls in a timely manner

Follow SOPs when handling different topics

Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

Build sustainable relationships and engage customers

Keep records of all conversations in our ops center databases

Meet personal/team qualitative and quantitative

Job Requirements

Min. Higher Nitec in any service-oriented field

Min. 1-year experience in a customer support role

Familiar with CRM systems and practice

Able to work under pressure, adapt and respond quickly