GEVME, from GlobalSign.In Pte. Ltd. (GSI), is a leading online registration and event management platform. We work across continents and industries with major organisations for all for their internal and external events.
Focusing on event data management as the core, we power the end-to-end management of events through our various software capabilities, ranging from email marketing, online registration and ticketing, to on-site check-in. GEVME is already powering events such as Fintech Festival Singapore, IE Singapore Events, Forbes Global CEO Conference, Starbucks Coffee Singapore, Singapore International Water Week and World Cities Summit to name a few.
We are on the lookout for interns for the positions of Customer Support Engineer. With the following responsibilities & requirements:
Responsibilities
- Support Project Team with ongoing customer deliverables including ad hoc reporting, ongoing delivery or support needs, and any custom requirements
- Internal point of contact for Customer Support Team to the Product Team
- Clearly communicate and keep track of support tickets and status
- Escalate to Product Team in the early stage for course correction
- Track to resolution any software defects and known issues, with product and engineering teams in order to keep Customer Success team updated
- Champion for process improvement and how best to instill customer support best practices within the organization
- Establish great relationships with internal stakeholders (Project, Product, Sales etc.) to achieve client goals
- Partner with Customer Support Manager/Specialist to develop support process for customer to engage with to achieve ongoing operational support
- Work closely with the product development team in ensuring that the product and its features are meeting customers expectation and satisfaction
- Remain positive in challenging scenarios and inspire internal partners to do great work
Requirements
- Tech-savvy and familiarity with cloud-based and SaaS products
- Web design & development, HTML5, CSS, JavaScript, PHP/.NET/Drupal (or similar CMS). MySQL, MSSQL, API Development, JSON, XML is a plus
- Diplomacy, tact, and poise under pressure when working through customer issues
- Self-motivated and enjoys working in a fast-paced and results-driven environment
- Passion for solving problems and supporting customer data analytics needs
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- Company:
Globalsign.In Pte Ltd - Designation:
Customer Support Engineer - Profession:
IT / Information Technology - Industry:
Computer and IT