GetGo Technologies is a Singapore headquartered technology-enabled mobility group on a mission to empower communities with accessible and sustainable mobility through GetGo Carsharing and ZipZap Car Subscription. GetGo Carsharing is Singapore’s largest and fastest growing carsharing service, with 3,000 vehicles over 1,700 locations islandwide, serving a community of over half a million users, 24/7. ZipZap Car Subscription is a car subscription service that aims to redefine longer-term personal car access through flexible, all-inclusive subscriptions.
At GetGo, our vision is to build a world where everyone can move around freely and sustainably. As we continue to expand our geographic reach and champion sustainability, we are looking for those ready to join us on a ride in creating a meaningful future of mobility.
We are looking for a forward-thinking Intern, Systems & Processes to help build the future of our operations. You will play a pivotal role in creating our AI automation and data-finding infrastructure, transforming how we use information to drive efficiency and customer satisfaction.
How You Will Make An Impact
- Support Project AI Metamorphosis by assisting in the scaling of AI tools within our customer ticketing system to drive operational efficiency and automate business reports
- Implement AI features, specifically Intent, Sentiment, and Entity, to unlock improved data collection and improve actionable insights generated from AI features.
- Monitor and report on real-time sentiments to help optimise omnichannel routing (OCR) configurations.
- Collaborate with teams within the Operations department to improve support capabilities through iterative AI tool enhancements.
- Identify and flag anomalies in user journey data to ensure the community experience remains seamless and high-quality.
What Makes You A Great Fit
- Ability to understand, interpret, and effectively communicate insights derived from complex datasets.
- Tech-savvy and curious about AI, with a preferred functional understanding of help desk software like Zendesk.
- Comfortable navigating "blank canvas" scenarios; able to independently identify hurdles and build solutions from the ground up.
- Thrives in a fast-paced environment with the ability to balance multiple tasks effectively.
- Strong analytical mindset with the ability to identify trends in customer feedback and flag them for process improvement.
- Effective communicator who can relay information clearly and professionally to internal stakeholders.
- Strong personal alignment with our GetGo Values:
- Driven by Purpose
- Stay Curious and Humble
- Collaborate with Empathy
- Make it Better
- Get It Going!
https://getgotechnologies.careers.hibob.com/jobs/221cdb03-7fe9-4ada-ad8b-8e8747ac6b02/apply
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- Company:
GetGo Technologies Pte Ltd - Designation:
Intern, Systems & Processes - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Queenstown