Our mission is to bring the latest lighting solution of the highest quality that combines beauty and technology into any spatial design. By collaborating with every architect and design consultant, we changed everyone's perspective on how we live, work and interact.
The Sales Support Executive is responsible for answering phone calls from customers and dealing with problems as they arise, following up with customers to make sure that they are satisfied with the products and services, providing any necessary data or reports to the sales team, acknowledging customers by responding to emails or phone calls, updating clients’ information, and dealing with customer complaints and resolving the issue as necessary.
The Sales Support Executive reports to the Sales & Marketing Manager.
- Support sales staff by completing and processing orders and keeping senior staff informed of any issues with delivery.
- Support sales staff by meeting month-end goals and maintaining customer pricing in the sales order processing system.
- Provide all necessary data to management upon request and coordinate sales meetings.
- Make the necessary arrangements for the sales team and the senior support staff when needed.
- Collaborate effectively with the sales team b
- Maintain a cheerful attitude while answering all inbound calls and addressing customer or sales team needs.
- Answer all customer email inquiries promptly to resolve any complaint or issue while maintaining customer satisfaction.
- Creating and issuing sales tracking documentation upon request.
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- Company:
Flair Illume Pte Ltd - Designation:
Sales Support Executive - Profession:
Architecture / Interior Design - Industry:
Design - Location:
Ang Mo Kio