FDC Dental Group comprises 21 dental clinics, with a history spanning more than 15 years. FDC has a team of over 30 experienced clinicians, successfully delivering high quality treatments at affordable prices. Implementation of standard clinical protocols and operating procedures in all FDC clinics ensures that patients are assured of quality customer service and patient care experience. Our emphasis on excellent customer service sets FDC apart from its competition and leads to many referrals from our satisfied patients.
Responsible for the reception of all visitors, patients and callers to the Clinic and create a professional and welcoming image for the clinic
Perform the booking of appointments for patients over-the-counter, through the phone or through other platforms such as social media
Responsible for updating patients’ information and sending reminders for dental treatment
Responsible for gathering patients’ feedback forms and handling patient feedback
Prepare, manage and monitor cases being sent to and received from the lab(s)
Perform cashiering duties and submission of CHAS, Medisave and other Insurance Claims to relevant channels
Manage the social media account(s) of the clinic to create awareness of the clinic
Ensure the Front Desk at the Clinic provides optimal level of service
Continually identify and make appropriate improvements with the customer service team at the Front Desk of the clinic
Any other tasks assigned by the Clinic IC(s) / Management.
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- Company:
Family Dental Centre Pte Ltd - Designation:
Customer Service - Profession:
Healthcare / Pharmaceutical / Sports - Industry:
Healthcare / Fitness / Sports