Expressions Pte Ltd – Retail Intern

Ning is the heart of the fusion between the Contemporary and the Oriental. A truly first-class spa & massage luxury, the origins of ‘Ning’ translates to peace and serenity in Chinese; a succinct expression that encapsulates the Spa’s Eastern influences and geographical location in Asia.

We’re looking for someone energetic, proactive and have the heart to serve customers in a travel and shopping hub. As a customer service intern, you will be responsible for overseeing the customers’ service experience and support Ning Spa front desk. 

Responsibilities may include, but are not limited to: 

• Manage front desk operations (including Point-of-Sales and appointment booking systems) 
• Attend to customer enquiries and advise customers on the benefits of massages 
• Conduct sales of spa and massage services
• Provide service excellence to garner good service reviews 
• Handle customer complaints, if any, and provide appropriate solutions / alternatives
• Work with marketing team to facilitate promotion activities
• Maintain the upkeep exemplary spa environment 
• Daily reporting of spa and massage services to management

 Requirements: 

• Customer oriented with excellent communication, listening skills 
• Good team player, ability to work with minimal supervision 
• Strong organizational skills, meticulous and ability to multi-task 
• Able to speak English and Mandarin to Mandarin-speaking customers 

Expectations: 

• Work location: Jewel Changi Airport 
• Working hours: 11am to 9pm, 5 to 6 days work week including weekends