Expertise Technologies Pte Ltd is a fast growing Business Process Outsourcing (BPO) company with 20 years of experience who has since grown from its humble beginnings to become a proven and trusted BPO solution provider of a wide range of non-core but essential business processes and back-office functions for organizations in both the private and public areas.
The company’s success and continued growth led to the decision to set up its marine division with its core focus on servicing the oil and gas, shipping and marine industries. By leveraging on its founder’s many years of diving experience as well as his other commercial underwater exposure, this division began to take big strides in this ground.
Today, we have diversified our business further in transportation to meet the local transportation and logistics needs of most industries.
IT Admin Executive (Mobile Application Support) [3 Months Contract]
Join our team for a dynamic role with an outsourced project. We are seeking a dedicated individual to provide essential administrative and operational support for organization’s digital programme.
Key Responsibilities:
1. Marketing and Content Coordination
- Coordinate with marketing team to prepare briefs, gather inputs, fact check content, and liaise with internal subject matter.
- Manage content for the digital programme, including coordinating with workgroups, tracking content pipelines, organising materials, and following up on deadlines.
- Update FAQs for the call centre and support issue resolution to enhance user experience with each app release.
- Monitor, respond to, and follow up on customer queries in line with standard operating procedures.
- Conduct basic analysis of customer service data to identify trends, surface common issues, and provide insights for programme improvement.
2. Product Support and Quality Assurance
- Assist in product development by testing new features and working closely with development teams to ensure functionality and usability.
- Review user acceptance tests (UATs) and conduct sanity checks.
- Provide basic tech support and troubleshooting, with a strong understanding of the digital programme’s flow.
3. Monitoring and Evaluation
- Track and update participant data accurately using Excel and other tools.
- Support data cleaning, analysis, and synthesising insights to inform programme improvements.
- Conduct interviews or surveys with participants to gather feedback and support media profiling efforts.
4. Data Tracking and Reporting
- Support daily tracking and management of key data points relevant to programme performance and user engagement.
Requirements:
- Diploma qualifications or above with 1 to 2 years of relevant work experience, preferably in business administration/IT or related discipline.
- Proficiency or working knowledge in programming languages such as HTML, CSS, Java, Swift, Kotlin, MSSQL, C#, VB, Python, and PHP will be an advantage.
- Experience with user testing/IT related matters is an advantage.
- Strong communication and administration skills.
- Proficient in Microsoft Office tools, e.g. Excel, PowerPoint, Word, Outlook etc.
- Detail oriented and meticulous.
- Able to work independently and be proactive.
Working Place
Outram
Working Time
Monday to Friday: 8.30am to 6.00pm
Job Types: Full-time, Contract
Work Location: Hybrid remote in Singapore 169037
Kindly note that only shortlisted candidates will be notified.
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Expertise Technologies Pte Ltd - Designation:
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