Essilor is the world leader in ophthalmic optics with products distributed in more than 100 countries. The Group designs, manufactures and markets an extensive range of vision care solutions that help to correct, protect and prevent risks to the visual health.
The Group's human and societal commitment to making better vision accessible to all is what drives the 61,000 Essilor people every day. The Group enjoys a strong corporate culture, a result of its nearly 170-year history. It is based on values of entrepreneurship, respect for others and shared trust, cooperation spirit, diversity and innovation. This has enabled a strong growth track record over time, both organically and through numerous local partnerships worldwide.
In line with its mission to improve lives by improving sight, Essilor allocated more than €200 million to research and innovation in 2015 to widen access to eyewear that is tailored to each person’s unique visual needs and lifestyle. It leverages a world class supply chain including 32 plants, 490 prescription laboratories and edging-mounting facilities and 16 distribution centers to serve more than 350,000 clients worldwide. The Group also develops and markets equipment, instruments and services for eye care professionals.
Essilor reported consolidated revenue of €7.1 billion in 2016.
Its flagship brands are Varilux®, Crizal®, EyezenTM, Transitions®, Definity®, Xperio®, Optifog™, Foster Grant®, Bolon® and Costa®.
Sustainability is at the heart of Essilor’s mission, with healthy vision for all contributing to several of the UN’s Sustainable Development Goals. In 2015, Essilor was recognized in Fortune’s Change the World list, for the progress it is making in addressing the issue of visual health as part of its core business strategy. All employees of Essilor will help to deliver in sustainability and carry out our mission.
For more information, please visit www.essilor.com and www.essilorseechange.com
The IT Administrator is responsible to provide the IT services and support to the end users across the AMERA region. He is also responsible for effective provisioning, installation/configuration, operation, and maintenance of network, systems hardware and software, equipment and related infrastructure.
This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organisational policies and procedures.
This individual will assist the respective project teams with resolution of technical issues and trouble-shoot in the implementation of new projects, systems, applications, etc.
- Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products.
- Provide prompt responses to questions from employees. He is required to troubleshoot, diagnose and resolve problems related to operating systems, hardware and software. They also document problems and conversations to create a log and job tickets that can be referenced by other IT Administrators and for training purposes.
- Perform first-level diagnosis and troubleshooting support to end-users and customers. Working under minimal supervision, receive calls and email inquiries, to provide support in accordance with established processes and document incidents and remedies. Also, to escalate complex incidents to second-level support personnel or service provider.
- On an operational basis, he is required to:
- Configure, install, modify, and repair hardware and software i.e. laptop, corporate mobile phone, IP phone, google applications, etc.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Support requests for system back-up, port over of laptop/phones/etc.
- Ensure timely follow up with users to resolve IT related issues.
- Regularly communicate to users on any issues and impacts, if any.
- Support the on-boarding of new joiners. This includes:
- Issuance and set-up of IT hardware, printers, networks, etc.
- Install, test and configure new workstations, peripheral equipment and software.
- Ensure standard deployment using standard hardware, images and software.
- Perform timely workstation hardware and software upgrades, as required. This includes release of OS patches and upgrades of tools and utilities.
- Perform on-going performance tuning, hardware upgrades, and resource optimization as required. This includes configuration of CPU, memory, and disk partitions as required and maintenance of data center environmental and monitoring equipment.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
- Ensure documentation of all internal IT procedures including for operational and configuration.
- Maintain inventory of all equipment, software and software licenses.
- Maintain the respective user accounts and directories such as email distribution groups for new joiners and exits.
- Share IT best practices and collaterals across the AMERA IT team.
- Provide support as requested from various AMERA region entities and to investigate and troubleshoot the issues.
(The incumbent must be able to accept to receive calls after office hours and may be required to come back office.)
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Essilor AMERA Pte Ltd - Designation:
IT Administrator - Intern - Profession:
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