EF Software Pte Ltd – IT Support Engineer

Company
EF Software Pte Ltd
efsoftware.com.sg
Designation
IT Support Engineer
Date Listed
18 Nov 2020
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
IT / Information Technology
Industry
Computer and IT
Location Name
Toa Payoh North, Singapore
Address
Toa Payoh N, Singapore
Map
Allowance / Remuneration
$1,800 - 2,200 monthly
Company Profile

About Us:

We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimize customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.

We are driven by our group philosophy as defined below:
1. Provide the best to our customers through a service-oriented culture
2. Create new value through innovation
3. Realise greater possibilities through advanced technology

Most importantly friendly colleagues and young culture!

Job Description

Roles and Responsibilities:

  • Responsible for providing technical assistance and support related to computer systems, hardware or software testing
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
  • Provide technical assistance and support for incoming queries and issues related to computer, systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Write training manuals
  • Maintain daily performance of computer systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Run diagnostic programs to resolve problems

Requirements:

  • Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
  • Experience in basic networking support
  • Experience in supporting OS platforms such as Windows 10 and MS Office applications
  • Prefer candidates who are resourceful, good working attitude & takes initiative
  • Good communication skills and administrative skills
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