EF Software Pte Ltd – Application Support Engineer

 About Us: 

We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all. 

We are driven by our group philosophy as defined below: 

1. Provide the best to our customers through a service-oriented culture 

2. Create new value through innovation 

3. Realise greater possibilities through advanced technology 

Roles and Responsibilities: 

• • Responsible for providing technical assistance and support related to computer systems, hardware or software testing 
• • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution 
• • Provide technical assistance and support for incoming queries and issues related to computer, systems, software, and hardware 
• • Respond to queries either in person or over the phone 
• • Write training manuals 
• • Maintain daily performance of computer systems 
• • Respond to email messages for customers seeking help 
• • Ask questions to determine nature of problem 
• • Walk customer through problem-solving process 
• • Install, modify, and repair computer hardware and software 
• • Run diagnostic programs to resolve problems 
• • Are required to apply information security in accordance with the established policies and procedures of the organization. 

Requirements: 

• Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support 
• Experience in basic networking support 
• Experience in supporting OS platforms such as Windows 10 and MS Office applications 
• Prefer candidates who are resourceful, good working attitude & takes initiative 
• Good communication skills and administrative skills