Eagle Services Asia Pte Ltd (ESA) combines the technological prowess of a world-renowned engine OEM - Pratt & Whitney (PW), with the extensive maintenance capabilities of an airline-linked MRO provider - SIA Engineering Company. The twinning of the two leading organizations has enabled ESA to establish itself as one of the largest MRO companies in Singapore and as a key PW Engine Centre specializing in the repair and overhaul of Adv70 and PW4000 engines as well as General Electric GE90 engines.
ESA supports a global customer base. Notable in-house repair capability extensions included full PW4000 HPC front and rear drum repair capability as well as HPC sync ring repair which have in turn facilitated better turnaround time performance.
ESA continues to strengthen its competitive edge through the rigorous application of UTC’s Achieving Competitive Excellence (ACE) program. This commitment to ACE has enabled ESA to become the first engine overhaul centre among Pratt & Whitney’s worldwide facilities to be awarded the United Technologies Corporation (UTC) ACE Site Silver. Other awards that ESA has won include Helping Employees Achieve Lifetime Health (H.E.A.L.T.H) Bronze Award, UTC Environmental Award for Natural Resource Conservation for Reducing energy and water consumption and the PW Leadership Award for Critical Path Management.
• Generate the Service Notification and Collection Order for engine/equipment collection, create Customer • Master and Sales Order in SAP system, and facilitate all pre-induction requirements as stipulated in the Collection Order • Ensure all pre-induction requirements above such as customer PO, 9KPIs, ITC requirements, SAP set up, paperwork/technical data are completed, and support input meeting. • Provide accurate, timely status reports and ensure excellent communication with customers on all matters • Actively support and participate in EHS Projects and Initiatives • Support the department in ongoing Process Improvement Initiatives and Projects to improve turnaround time for customers, and maintain strong customer satisfaction • Ensure timely delivery of all maintenance related documents and packages such as Minipack and SWA to the customer upon completion of the engine maintenance. • Support the Customer Account Manager in ensuring consistent positive Market Feedback Analysis (MFA) from customers
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Eagle Services Asia Pte Ltd - Designation:
Customer Support Intern - Profession:
Engineering - Industry:
Aerospace