Established in 1972, Dover Court International School in Singapore is a leading inclusive British international school. We serve international families of students aged 3 to 18. Our curriculum is based upon the DfE’s Early Years Foundation Stage framework, the National Curriculum for England, the International Primary Curriculum, IGCSE/GCSE, the International Baccalaureate Diploma Programme and International BTEC Level 2 in Business.
We are unique in offering a bespoke set of alternative pathways for approximately 1800 students. Approximately 1200 students ages 3 to 11 are in the Primary School and our Secondary School of 600 is growing year on year. We have courses that focus on English, mathematics, life skills and employability through ASDAN programmes, and vocational qualifications such as the International BTEC Level 1 in Business. ASDAN is widely recognised as an engaging curriculum that empowers students through personalised learning and choice. These courses are highly motivating and enhance students’ confidence, self-esteem and resilience. In addition, students develop core skills in teamwork, communication, problem solving, research and self-management.
The school is active in the local international school sports league and we are extremely competitive across a number of sports. The school has an extensive programme of residential trips starting in Year 4 up to the Duke of Edinburgh’s International Award in Secondary. All students are involved in a wide range of co-curricular activities, mainly run by teaching staff. About 10% of our students are supported by our integrated SEN unit.
Our school is on a green 12-acre site about 20 minutes from the Singapore CBD and has excellent specialist facilities, including libraries, ICT suites, The Link (maker-space), dance studio, swimming pool and sports halls. We recently opened a brand-new building to accommodate the increasing numbers of Secondary students, which boasts purpose-built art, drama, PE, music and IT specialist spaces.
We are members of the Federation of British International Schools in Asia (FOBISIA) and are accredited by the Council of International Schools (CIS) and the Western Association of Schools and Colleges (WASC). We are an EDEXCEL and AQA exam centre and are authorised by the IBO to deliver the IB Diploma Programme. We are the only school in Singapore to offer ASDAN courses.
IT Officer
Purpose
To assist the IT Department leads and the IT department in daily operational support. To act as liaison with teachers and key stakeholders to support daily IT helpdesk requests.
Essential Duties
This position includes, but is not limited to, the following essential functions:
Desktop Support
Responsibilities:
- Level 1 Help Desk duties-responsibilities will increase with training
- Assist in troubleshooting, such as, but not limited to:
- Password resets
- Printer configurations, ordering and changing of toners
- Desktop, laptop, Mac and other user device support
- Break/fix, configuration issues, troubleshooting, software installations, hardware repair including in-house repair (projectors & smartboards).
- Assist in coordinating software/hardware requests in coordination with managers requirements.
- Assist in Desktop/Laptop imaging, computer/mobile setup and distribution.
- Devices supported under Desktop Support Scope include, but not limited to:
- Desktop/Laptop/Smart Phone
- iMac/Macbook/iPad
- Projector/Smartboard
- Audio Mixer/AV equipment
- Analogue CCTV/IP Camera
- VoIP Phone
- Participates in technological research by studying organization goals, strategies, and new technological resources for improvements.
- Assist in identifying the need for system and network upgrades, as well as configurations and storage updates.
- Assist in ensuring hardware/software security within the workplace.
- Assist in setting up and supporting AV equipment as and when necessary.
- Ensuring that all IT asset and inventory are tracked and up to date.
- Create and update technical documentation of operating procedures as needed
Audio/Video Support
- Supports Hall / Outdoor A/V requirements for assembly and events.
- Assists the Music Department with their technology and audio/video equipment.
Asset & Vendor Management
- Promotes responsible usage and care of company equipment.
Ad-Hoc Duties
- User relocation
- VOIP phone deployment & troubleshooting
- Media Wall related issues
- Change of printer toner, remove paper jam, increase printer credit
- Printer report extraction
- Vendor escort and assembly stand-by duties
Education and Experience:
- Diploma / Degree in Information Technology or its equivalent. Certification in ITIL and CompTIA+ would be advantageous.
- At least 2 years of relevant working experience in helpdesk or onsite support with strong support skillset.
- Excellent communication skills
- Basic knowledge of Windows, OSX, iOS, hardware, software, server and networking. Experience in Office 365 and Active Directory would be an advantage.
- Excellent people skills
- Ability to work under pressure and well with others and in a team environment
- Fast learner in a fast-paced environment
- Ability to retain new skills
- Experience working with different cultures
- Proficiency in English is a must
- Fresh graduates will be considered
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Dover Court International School - Designation:
IT Officer - Profession:
IT / Information Technology - Industry:
Early Childhood Care and Education - Location:
Queenstown