DEI is the world’s leading imaging services and solution company and is part of the prestigious Fairfax Financial Holdings Limited through its association with the Thomas Cook India group. Founded in 2004 in Dubai, DEI witnessed explosive growth over the next 18 years. Today, DEI has regional offices in Orlando, Kuala Lumpur, Singapore, Shanghai, Hong Kong SAR, and Mumbai. With a strong workforce of over 2100 professionals and a presence at over 145 attractions across 19 countries, DEI has a turnover of USD 100 million.
At the core of DEI’s achievements lie its ability to leverage cutting-edge technology to elevate guest experiences. In the Far East, DEI currently operates at locations such as the KL Tower, Petronas Twin Tower, Aquaria KLCC, Marina Bay Sands, Mandai Wildlife Group, and Resorts World Sentosa. Globally, its partner network ranges from prestigious tall towers such as the Burj Khalifa and Hancock 360 Observation Deck to integrated theme parks including Universal Studios Singapore and Shanghai Disneyland Resorts. The portfolio also includes animal interactions such as Dolphin Bay – Atlantis Paradise Island Bahamas, Ski Penguin, and Singapore Zoo as well as luxury resorts such as the Ritz Carlton, Sheraton, and the Burj al Arab, to name a few.
Vision
Digiphoto Entertainment Imaging (DEI) is the global leader in capturing guests’ memorable experiences by providing the highest quality imaging services and solutions.
Mission
We will deliver a dedicated and skilled team, sharing common goals, through effective talent acquisition, utilization, and development. We will exceed expectations and sustain key relationships, by delivering value, quality, and service to guests, partners, and employees. We will be financially stable and robust. We will demonstrate continuous improvement and innovation, thereby creating an environment of pro-activity.
Guest Associate
Are the face of our Brand and are responsible for Capturing the best Guest Experience. You will attend to customers upon their entrance to the assigned sites and ensure appropriate attention is given to customers (including approaching and presenting services, attending, and providing appropriately based on guest selection inquiry).
Responsibilities
- Provide courteous and efficient photo-taking services to the customers.
- Attend and respond to customers’ needs promptly and professionally.
- Answer questions or make recommendations (new products, offers) to customers.
- To work closely and cultivate strong teamwork with all colleagues and ensure smooth operations.
- Adhere to the company’s standard operating procedures.
- Any other ad-hoc duties and responsibilities as assigned.
What you will do
- Initiate guest interaction and offer the Company’s service.
- Know and understand camera settings and exposures to capture the guest experiences.
- Compute and record totals of transactions
- Process payment by cash, check, credit cards, vouchers, or automatic debits, if applicable
- Calculate total payments received during a time period and reconcile this with total sales.
- Compile and maintain non-monetary reports and records.
- Communicate with guests putting them at ease, encouraging them, and directing them.
- Manages the processing of images, discussing technical problems, checking for quality, and dealing with clients’ concerns.
- Compiles finished products for sale, including albums and framed prints.
- Achieve overall sales targets given.
- Achieve individual KPI targets.
- Ensure the site is ready to start daily operations, stocked and cleaned to a high standard.
- Responsible for handling equipment on site
- Performs other related duties as required.
- Flexible to work on weekends and public holidays.
- Always adheres to Company image and grooming standards whilst on duty.
- Performs any other reasonable tasks as may be requested from time to time.
Desirable Skills and Qualifications:
- No experience is needed.
- Must be able to work on weekends and public holidays.
- Comfortable standing for the duration of your shift.
- Great team player.
- A self-motivated fast learner.
- Flexible and adaptable.
- Has a pleasing personality, and a positive outlook.
- Previous experience in a customer-facing role.
- An extrovert who does not mind striking up conversations with complete strangers.
What you will learn on the job
- Enhance your customer service skills.
- Selling and influencing techniques
- Build your confidence.
The Perks and Fine Print
- Attractive monthly incentives, medical benefits, attendance bonus, annual leave, and medical leave
- Work Location: Sentosa, Marina Bay Sands, Mandai.
- Work Hours: Rotate Shift (Operating Hours vary by designated site)
- Must be able to work on weekends and public holidays.
- Comfortable working in an outdoor environment and standing for the duration of your shift.
- Career Progressions! Groom and grow with us into our Leaders. Potentially manage our operations team!
Come Join Us Now !!!
Related Job Searches:
- Company:
Digiphoto Entertainment Imaging Pte Ltd - Designation:
Photographer Intern - Profession:
Sales / Retail - Industry:
Retail / eCommerce - Location:
Ang Mo Kio