Company
DHL eCommerce (Singpore) Pte Ltd
dhl.com
Designation
Customer Service Intern
Date Listed
17 Jul 2018
Job Type
Experienced / Senior Executive
Intern/TS
Job Period
From Sep 2018, For At Least 4 Months
Profession
Customer Service / Communications
Industry
Logistics
Location Name
Alps Ave Singpore 498792
Allowance / Remuneration
$800 monthly
Company Profile
DHL eCommerce, part of the DP DHL Group of Companies, is al eading provider of B2C eCommerce cross-border deliveries. Additionally, DHL eCommerce caters to the needs of its customers across the entire eCommerce value chain by providing service offerings from web shop technologies to marketing, warehousing and fulfillment through to domestic and cross border deliveries, and finally provide customer service support to the online shoppers. DHL eCommerce has the ambition to become a leader in eCommerce logistics in Asia Pacific and worldwide.
Job Description
The intern’s responsibilities will include:
- Improve contact centre call handling management and workflow
- Improve customer satisfaction by assist customer tracking and tracing inquires by providing accurate and timely updates
- Assist in improving customer retention by handling customer complaints diligently
- Support CS staff in optimizing workload management by tending to customer requests for pickups and supplies
- Liaise with cross functional departments like sales, operations and finance for quick and efficient resolution of customer issues and queries
- Ensure adherence to existing customer service procedures by following department’s process guide
- Work on process improvement initiatives in Customer Service aimed towards improving customer experience
- Induce efficiency in CS process compliance by ensuring assigned projects and tasks get completed timely and with accuracy
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DHL eCommerce (Singpore) Pte Ltd - Designation:
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