Délifrance – Catering Sales Manager

Délifrance is the epitome of French pastries. We emphasise on fresh daily baking at each outlet for our signatures - authentic baguettes, buttery croissants, and signature sandwiches, using the finest French butter and flour.

JOB DESCRIPTION – CATERING SALES EXECUTIVE

You will assist the Catering Sales Manager in executing online sales plans and operations management for online marketplaces. You have a passion for all things marketing and technology. You are also well-versed in the concepts surrounding e-commerce / digital marketing and how the Internet can become a strong asset to securing growing revenue.

Responsibilities

• Assist in driving sales performance on online channels
• Manage and respond to orders/enquiries on all e-marketplaces
• Provide professional, friendly and engaging service to ensure quality customer experience (inbound/outbound)
• Pursue sales opportunities, upselling of products and conversion of customers
• Assist with order fulfillment if needed, assembling and packing of catering products
• Communicate and coordinate with warehouse, logistics, finance and other support functions to ensure strong execution and service delivery
• Track orders and provide daily sales reporting/analysis
• Investigate and manage customer feedback and provide useful solutions to operational issues and other areas of improvement
• Assist in sales recovery processes
• Conduct price checks
• Work closely with marketing team in the execution of channel development activities through various platforms
• Assist in maintaining and updating online content, including submission of new listings for new product launches & product conversions on online platforms
• Assist in data entry, invoicing and general admin duties etc.
• Any other adhoc duties as assigned by Manager