Daimler Singapore is a regional hub for Mercedes-Benz Group AG. The office in Singapore oversees business development of the passenger and commercial vehicle business in Singapore, South Asia & South Pacific region and is the Asia-Pacific & African headquarters for the financial services division. The Group maintains a large and significant IT hub in Singapore as well as a regional logistics center, which supplies to the Asia-Pacific Region.
We offer you the opportunity to gain exposure and experience on how a multinational corporation is driven by diversity, commitment and passion – especially in the company that invented the automobile and has been innovating ever since. You can look forward to a series of varied assignments within challenging projects where you work independently and give you insights into the organizational and productive processes of a globally operating automobile manufacturer.
This position is for a highly-charged graduate who has an eye for all things luxury. You will be part of the the newly-minted Customer Excitement team within Mercedes-Benz Singapore tasked to ensure best-in-class customer experience across every touch point. As part of our new strategy to put our customers at the very center, you will be part of the team involved in this transformation and be part of all the efforts to further elevate Mercedes-Benz as a luxury brand here in Singapore.
This position reports to the Head of Customer Excitement who oversees Brand & Content Marketing, Customer Journey & Retail Network Management, E-commerce & Digital Business as well as Online-to-Offline Customer Experience.
Individual to be involved in:
- Assist in the putting together product launch brief and overall management of event.
- Be part of the brainstorm and creation of local content / activities and be the main liaison with all vendors and parties in the execution phase.
- Assist in the definition and subsequent monitoring of key metrics / KPIs across all traditional touchpoints, especially through events and activities.
- Review and track the activities of the competition across all channels.
- Contribute towards the development of more emotional campaigns through communication / messaging on topics such as sustainability.
- Assist in maintaining and building up the depository of prospective co-branding and strategic partnerships.
- Assist in the crafting of customer journeys using the use cases in Salesforce.
- Assist in the definition and subsequent monitoring of key metrics / KPIs using data analytics across all digital touchpoints.
- Refine Reach, Act, Convert, Engage (RACE) strategy to ensure a robust lead management / sales funneling process.
- Review and track the activities of the competition across all channels.
- Be part of global rollout of new digital tools, incumbate and integrate tool into organization appropriately.
- Co-manage retail network through the use of dealer standards, customer satisfaction surveys.
Qualifications:
- Ability to work in an international and intercultural context.
- Excellent communication skills in both written and spoken.
- Proficient in Microsoft Office especially Microsoft Excel and Microsoft Powerpoint.
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