Founded in 2015, Carro is well on its way to becoming Southeast Asia’s largest automotive marketplace, with the company having started their expansion into Thailand and Indonesia in 2017. Our expansion coincides with the exponential year-on-year growth, recording over US$100 million worth of transactions in 2016, with figures doubling to over US$250 million in the following year.
As an Operations & Customer Service Intern, responsible for Interacting, conducting various duties with the Customer Service Centers. Responsible for Customer queries, assisting with the individual needs & carrying out audits on queries from all support channels.
Your Tasks
1. Responding to all customer/user queries that come through all support channels
2. Verified & prescreened all customer/user queries
3. Used problem-solving skills, determined problems, and understood fundamental parts of the problem in order to resolve customer service related queries
4. Identify tool and product changes and collaborate with the specific teams for continuous improvement.
Qualifications
1. Polytechnic and university undergraduates from a business, customer service or operations background are preferred.
2. Outstanding communication skills, especially in written form.
3. Good problem-solving skills, attention to detail, good initiative and self-motivation.
4. Proficiency in Google Suite & MS Office (MS Excel, Words and PowerPoint).
5. Able to converse in Thai is a must requirement.
6. Able to commit at least 3 months
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- Company:
Carro Singapore - Designation:
Operations & Customer Service Intern - Profession:
Others / General Work - Industry:
Others - Location:
Bishan