Capitol Optical – Online Marketplace Specialist Intern

At Capitol Optical, we have your best vision at heart. Our mission is to provide you with only the best quality eye care, eyewear and customer service.

You are a highly passionate, detail oriented, and technically savvy eCommerce Marketplace Specialist - eBay, Shopify, Lazada and other platforms.

• Assist account set up and on-going optimization, including operating terms and product listings.
• Manage the day to day workflow and processes of weekly replenishment
• Track shipments and enter tickets to resolve inventory discrepancies
• Monitor products, sellers, and pricing on eMarketplaces
• Work cross-functionally with all departments (including Sales, Marketing, Operations, etc.) to address issues, ensure all systems are up to date and more
• Research and recommend third-party solutions to improve efficiency, functionality, and sales performance
• Interact with consumers via Q&A; review feedback to drive engagement and positive sentiment
• Make ongoing recommendations to improve processes and workflow
• Develop and maintain standard operating procedures and documentation for website, eMarketplaces and MAP; train back-up resources, as needed
• Stay abreast of best practices for successful e-commerce branding, sales and technology