Camp Asia Academy is a weekly activity hub for sports, creative and 'enrichment' activities available to all children (aged 3 to 19) island-wide. Our academy features well-established Badminton, Basketball, Parkour, Gymnastics and Swimming programs.
Camp Asia Academy has a strong stable of top-of-the-range coaches and partners - bringing a huge amount of talent, energy and expertise from all over the world. Their responsibility is to ensure every child that comes through the Academy leaves as a more developed individual in terms of skill, team-work and maturity as a result of the coaching.
What We Do:
- Develop talent
- Practice positive reinforcement
- Ensure fun and appreciation for others' contributions
- Use world class facilities in a safe and nurturing environment
Camp Asia Academy is the sister brand to Camp Asia - Singapore’s #1 holiday camps provider. Being based at both Stamford American International School and the Australian International School we are able to benefit from the excellent facilities on offer, allowing for a safe and fun environment.
Websites: www.campasia.academy and www.campasia.asia
Primary Responsibilities: Camp Asia Academy
Operations:
- Coordinate with school Athletics, Swimming, Facilities, Maintenance, Security, AV, and IT departments to ensure smooth running of holiday camps and weekly programmes.
- Logistical support during Academy: individual Academy set-up, registration area set-up and the management of event staffs/teaching assistants
- Proactively handle any arising issue and escalate any emerging problems to the Camp Manager/Head of Camp.
- Propose ideas to improve the quality and smooth-running of Academy operations.
- Designate and manage roster/schedule of event staffs/teaching assistants.
- Work closely with Academy coaches/Camp Manager/Head of Camp to ensure the camp experience is of the highest quality.
- Manage Academy website including ‘live’ calendar to display black-out dates and events etc.
Customer Service:
- Communicating information pertaining to bookings made for Academy Programmes to parents.
- Provide exceptional customer service ensuring all enquiries via telephone, email and face-to-face are acknowledged and answered with speed and professionalism.
- Support customers with the online booking process and Academy enquiries.
- Ensure accurate and up-to-date knowledge of Camp Asia’s offerings & USPs
- Continuously work to move enquiries into bookings, always providing high level of customer service.
- Investigating and solving customer’s problems with bookings, dealing with customer complaints and parent concerns.
- Track termly ‘black-out dates and email customers about changes/postponements every week.
Administrative:
- Provide termly attendance sheets for each session of each Academy to share with coaches.
- Manage Academy website including ‘live’ calendar to display black-out dates and events etc.
- Handling all count totals for camps and Camp Academy programmes.
- Collaborate with Marketing Executive to ensure brand awareness of each Academy programmes.
- Track invoices and timesheet from all partners and coaches
- Complete P&L statements for each Academy term
Secondary Responsibilities: Camp Asia Holiday Camps
- Work closely with Camp Asia Manager and Operations Executive to provide logistical support for Camp Asia holiday camps.
- Logistical support during holiday camps: individual activity set-up, registration area set-up and the management of event staffs/teaching assistants and more
- Work closely with the Customer Service team to provide customer service support for Camp Asia holiday camps. Continuously work to move enquiries into bookings, always providing high level of customer service
Related Job Searches:
- Company:
Camp Asia Singapore - Designation:
Operations Executive (Academy) - Profession:
Education / Training - Industry:
Early Childhood Care and Education - Location:
Serangoon