Butterfly Global Pte Ltd – Support Engineer

We are a leading software solution provider in Singapore. We have a rapidly expanding team and we are looking for outstanding and experienced professionals with a track record of ongoing success.

• First point of contact for customer seeking technical assistance via email or phone call
• Perform remote troubleshooting through diagnostic and questioning techniques
• Understand and assist to resolve the customers’ enquiries, problems and requests at the first contact or escalate the request to the next support level
• Ensure proper call logging, ensure that the reported problems and requests are well resolved
• Undertake project implementations and provide on site support for hardware and software
• Install, configure, administer and maintain servers, computers and network.
• Responsible for installing, configuring and maintaining IT hardware operating systems and application
• Investigate, trouble-shoot, and resolve IT related problem.
• Provide support to all onsite / offsite events.
• Other ad hoc duties as assigned

*Knowledge of notes dispensing machine, point of sale is an added advantage.