Broadhaven Construction is an innovative and dynamic construction company headquartered in Edgware, Greater London. We carry out design, engineering, property builds/maintenance and installation works. We also provide complete project management and a full turnkey service when working for private clients or when outsourced by engineers, architects or interior design firms across any type of construction service. We operate across a range of sectors including defence, education, housing, industrials, power, transport and utilities.
With vast experience, an excellent track record of dependability and delivering high quality projects (on time and on budget), we have positioned ourselves as the ideal solution for all residential and commercial development projects. Our skillful team pride themselves on being respectful, polite, highly professional, efficient and always meeting deadlines.
People are what make Broadhaven Construction the success it is today. For over 10 years, we've recruited the best, most talented and innovative people, each of whom brings something new to the organization. Whether you're interested in project management, surveying, marketing or administration, you too could build a career in the construction industry with us.
Broadhaven Construction is looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
*Ensure accuracy of all customer details and all communication is correctly recorded
*Manage escalations effectively and promptly
*Engage the customer from when contracts are exchanged
*Provide administrative support for the Department Responding to all customer communication
*Gather site/sales paperwork
*Liaise between sub-contractors and the division to ensure maintenance requests are carried out
*Check invoices and forward for payment.
*Arrange contract charges where necessary.
*Be responsible for the final quality inspection of the project before it is handed over to the customer putting into place prior to the handover any remedial action that is required
*Taking ownership of customers issues and following problems through to resolution
*Proficiency in English
*Strong client-facing and communication skills
*It is essential that you come from a Construction background whether it be main build or homes.
*You will have to be engaged with both internal and external customers.
*Excellent knowledge of management methods and techniques
*Working knowledge of customer service software, databases and tools
*Awareness of industry’s latest technology trends and applications
*Ability to think strategically and to lead
*Advanced troubleshooting and multi-tasking skills
*Customer service orientation
There is an attractive remuneration package on offer for the right candidate not forgetting to mention outstanding career progression.
If you share our value of doing what you say you will, to the best of your ability, every time, we want to hear from you.