B&H Worldwide (SG) Pte Ltd – Operations & Logistics Intern

General Duties (Operations)

• Customer Service, attending calls and promptly response E-mails correspondence
• Responsible for all import & export shipments.
• Ensure airfreight shipments are completed in accordance with requirements and expected schedule.
• Updating shipment status on In-house Online Tracking system.
• Respond to operational staff/customer queries.
• Maintain and share with colleagues as appropriate, personal knowledge of all relevant transport laws and procedures and restrictions.
• Liaise with Operations Supervisors to identify any changes in work instructions and/or processes where appropriate, thus providing reliant handling of Cargo/Goods.
• To undertake duties in accordance with defined processes and work instructions.
• Answer telephone calls in a polite and timely manner ( within 3 rings).
  
  

General Duties (Logistics)

• Monitor the receipt, booking in and dispatch of all Cargo/Goods and record data in accordance with working procedures.
• Ensure all goods received are booked into the company within a timely manner and record data as necessary.
• Keep the warehouse tidy and organized.
• Updating shipment status on In-house Online Tracking system.
• Arrange third party collections and deliveries liaising with B&H or Transport department
• Deal with Inventory requirements, logging incoming and outgoing shipments that are stored in our warehouse.
• Liaise with Operations Supervisors to identify any changes in work instructions and/or processes where appropriate, thus providing reliant handling of Cargo/Goods.
• To undertake duties in accordance with defined processes and work instructions.
• Answer telephone calls in a polite and timely manner ( within 3 rings).
  
  

Customer Focus

• Maintain and develop customer relationships alongside customer solutions and any other relevant departments
• Understand individual customer needs and requirements
• Communicate quickly and professionally to customers any changes that affect their business e.g. delays, changes to flights, emergency measures etc
  
  

Compliance/Health & Safety

• Adhere to health and safety policy, and other requirements relating to the care of equipment.
• Be aware of the standards expected in respect of the job, attendance, timekeeping and behaviour and the standards set out in the handbook and the HR Policy Manual.
• Adhere to B&H Quality Management System
  
  

Personal Development

• Complete annual appraisals in line with B&H standards with the Line Manager.
• Ensure all mandatory training is completed within the required time frames and refresher courses are completed prior to the expiry date.
  
  

Personal Attributes

• Customer focussed
• Excellent attention to detail
• Knowledge of Aviation / Operations / Logistics processes
• Excellent customer service skills.
  
  

Key Skills and Attributes

• Work pro-actively using own initiative. Proven communication skills both written and verbal.
• Proven communication skills both written and verbal.
• Ability to consider several possible options and decide on most appropriate method.
• Possess appropriate IT skills.
• Excellent process and planning skills.