Banyan Tree Hotels & Resorts – Reservations Sales Executive

Banyan Tree is a leading upscale resort owner, developer and operator of a number of highly acclaimed and multiple award-winning resorts and spas throughout the region. To date, Banyan Tree manages and/or has ownership interests in 41 resorts and hotels, 62 spas, 75 retail galleries and 3 golf courses that spread across 6 Continents and 26 Countries. We are now seeking an enthusiastic and qualified individual to fill up the following position

JOB DESCRIPTION

The incumbent shall report to the Supervisor, Global Reservations Sales and under his/her guidance is responsible for the accurate and efficient processing of every reservation received and seizes all opportunity to maximize incremental revenue through up-selling of villa types, spa treatment, destinations dining, while adhering to the policies and standards meted out by Corporate Office.

• Attending to all in-coming enquiries via phone, email and live chat effectively in a professional and promptly manner.
• Ensuring that all telephone calls must be answered with 3 rings, guided by the prescribed script and in accordance to the Corporate Standards meted out.
• To seize all opportunity to maximize incremental revenue through up-selling of villa type upgrade, spa treatment, transfers, food & beverage reservations and/or activities, available in the Hotel/Resort.
• To adopt a sales attitude at all times and exercise to convert every enquiry received to a booking.
• Ensure that all voicemail are responded within 1 hour.
• To input all reservations accurately, in a timely manner and ensure that all correspondences are filed systematically for easy retrieval. Softcopy archival is to be used wherever possible.
• Be familiar and well-versed with the designated hotel/resort, so as to provide and/or communicate only factual/relevant information to the customers.
• To adhere to the pre-set availability and rate/plan offers and always offer an alternative dates/destination.
• Be helpful and support team members to ensure Team goal is achieved.
• Any other tasks/duties as and when assigned by Supervisor, Global Reservations Sales and/or AVP, Global Reservations Sales & Operations (currently assisting with ACCOR duties).

REQUIREMENTS

Requirements:

• Min. Diploma in Hospitality & Tourism Management.
• Min. 1 year of related experience.
• Possess experience in hospitality reservations operations and/or customer service.
• Is knowledgeable in Opera Management System (OPMS)/Opera Central Reservation System (ORS) or any other reservation systems.
• Possesses proficiency in MS Office (Outlook, Excel, Word and PowerPoint).
• Possesses good communication skill both written and spoken.
• Possesses good auditory and clear verbal skills.
• Possesses strong customer service mindset.
• Possesses visible level of initiative and pro-activeness.
• Is well-groomed and neat in appearance.
• Is dedicated and able to work independently.
• Is able to work under pressure and tight deadlines.
• Good interpersonal skills. Required to interact with internal and external customers.
• Position will be based at 211 Upper Bukit Timah Road
• 5-day work week

We regret that only shortlisted candidates will be notified.

Please email resume in MS Word format with recent photo, current & expected salary, & availability.