Bamboo System Technology is the Cloud SAAS online learning platform and service provider based in Singapore. Aiming to be the leading online technology and platform solution provider in Asia. Its BambooCloud Pro learning platform includes the online instructional management system, collaborative learning applications and tools, mobiles apps, and other related learning services built on the latest internet technology.
BambooCloud has been deployed successfully in Singapore and China markets, helping global enterprises, schools and universities, SMEs, government agencies to build an integrated and easily scalable learning ecosystem, create innovative, engaging and personalized learning services to enable the instructors and learners to learn, teach and collaborate effectively.
Our Objective
To be the leading online technology and platform solution provider in Asia
Our Vision
To revolutionize the way of people's learning, knowledge creation and sharing
Who we are
Bamboo has a team of people who are passionate about information technology and innovation opportunity of making people study, work and life better with it. All the key team members have many years of engineering development and management working experience in the fortune 500 companies in diversified industries, involved with many of latest mobile internet technologies including the wireless communication, web development, database, software and device hardware development etc.
Our Target Market
- Corporate training and learning
- Professional training
- High education
- K12 education
Responsibilities
- Research and identify solutions to software issues
- Ask customers targeted questions to quickly understand the root of the problem
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to collect requirement and conduct demo
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
Requirements
- Degree in Computer science, Information system or related field
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
Related Job Searches:
- Company:
Bamboo System Technology Pte Ltd - Designation:
Technical Support Intern - Profession:
Customer Service / Communications - Industry:
Computer and IT - Location:
Geylang