Bamboo system technology, is a leading EdTech firm specializing in the development of a state-of-the-art SAAS-based online learning platform. It was founded with vision to revolutionize the way how people learn, create and share knowledge with the latest technology.
BambooCloud provides personalized and interactive learning experiences to individuals and organizations globally. The cloud based online learning platform is an all-in-one collaborative teaching and learning platform and has been deployed successfully in many countries and regions including Singapore and China, helping global enterprises, schools and universities, SMEs to build an integrated and easily scalable learning eco-system, creating innovative, engaging and personalized learning experiences; enabling the instructors and learners to learn, teach and collaborate effectively, anytime and anywhere.
Research and identify solutions to software issues
Ask customers targeted questions to quickly understand the root of the problem
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to collect requirement and conduct demo
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
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- Company:
Bamboo System Technology Pte Ltd - Designation:
Technical Support Intern - Profession:
IT / Information Technology - Industry:
Computer and IT - Location:
Geylang