Company
B Mart
bmart.sg
Designation
Operations Intern
Date Listed
29 Oct 2021
Job Type
Entry Level / Junior Executive
Intern/TS
Job Period
Flexible Start, For At Least 4 Months
Profession
Admin / Secretarial
Industry
Retail / eCommerce
Location Name
57 Mohamed Sultan Road, Singapore
Work from Home
Address
57 Mohamed Sultan Rd, Singapore 238997
Map
Allowance / Remuneration
$800 - 1,000 monthly
Company Profile
As a new extension of BRDGE, e-commerce marketplace B Mart provides SMEs with an additional platform to grow their business through the sale of products and services while offering BRDGE members a more meaningful shopping experience to support our local businesses.
Job Description
- Handle customer inquiries, resolve complaints.
- Handle email, live chats and phone calls' inquiries
- Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
- Resolve customer queries efficiently and escalate problems/issues promptly
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Reach out to customers and verify account information
- Provide feedback on the efficiency of the customer service process and ways to improve customer satisfaction
- Perform data entry and update records
- Perform basic bookkeeping and record keeping duties
- Additional admin work as assigned by Manager
- Other ad-hoc duties as assigned by Manager
This position is already closed and no longer available. You may like to view the other latest internships here.
Related Job Searches:
- Company:
B Mart - Designation:
Operations Intern - Profession:
Admin / Secretarial - Industry:
Retail / eCommerce - Location:
River Valley
Discuss this Job:
You can discuss this job on Clublance.com #career-jobs channel, or chat with other community members for free: