Axiom Technologies is an Australia based entity with a history of providing Managed IT solutions to medium to large scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organizations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
Job Requirements
Desired Experience:
• Computer OS/Peripherals troubleshooting
• Handling Different PC Operating Systems ( Windows 7/8 and 10)
• Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
• Basic knowledge of SOE and group policies
• Printer support
• Good knowledge of MS Office tools installation & troubleshooting
• Excellent customer service and people skills
• Field experience supporting a variety of technologies and services
• Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
• Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
Personal Attributes:
• Strong analytical and problem-solving capabilities
• Well organized and extremely detail-oriented
• Strong customer service ethic and great communication skills, both oral and written
• Passionate about delivering quality no matter what you are doing
• Can work both independently and in a collaborative team-oriented environment
• A self-starter, motivated to push the limits and think outside of the box
• Fondness for solutions that are simple, elegant, and effective
• Ability to work with and maintain confidential information
IT Skills and Qualifications
In-depth knowledge of:
• Windows OS (Windows 7 & 10)
• Microsoft Office & Office 365 applications
• PC/Laptop hardware
• PC/Laptop peripherals, including printers
• Mobile devices
Basic knowledge of:
• Active Directory
• Exchange
• Apple OS
At least two of the following:
• PCLaptop OEM Maintenance Certification
• CompTIA A+ Certification
• Microsoft Certified IT Professional (MCITP) certification in desktop area
• Microsoft Office Specialist (MOS) certification
English Language Ability
• Speaking – Excellent
• Writing – Excellent
• Reading – Good
Experience in a similar role
• 1+ Years
Related Job Searches:
- Company:
Axiom Technologies Pte Ltd - Designation:
IT Desktop Support Engineer - Profession:
IT / Information Technology - Industry:
Computer and IT