Our services are designed to drive innovation and expansion into new marketplaces while reducing overall costs.
In today’s competitive global market, businesses need technology partners who can understand business strategy and deliver seamless solutions with emerging technologies.
Our team is committed in providing all IT activities right from outsourcing solutions, Infra-structure setup, security consultancy, maintenance, support, project management, software development, testing and much more, which can be tailored on a case-to-case basis.
Our business is committed to offer a resource pool of highly skilled, industry-savvy professionals with a wide range of experience to meet the client’s project requirement or as permanent addition.
Avatar Techno Services offer the most strategic and integrated approach to IT services in the industry backed by our extensive global resources, technical innovation out of technical team, and the deep industry knowledge through our experience.
Tech Support / Admin
Enterprise Platforms Division, User Service Centre
Sitting within Information Technology Department, the Tech Support/ Admin will be part of the team responsible for driving the transformation initiatives in MAS’ end user computing environment, covering service, performance, quality and budget forecasting
Service Desk & Operations Support
You will play a key role as a service desk manager to drive service, performance and quality management in the end user environment necessary to support the organisation’s digital transformation. In this role, you are expected to:
Service Desk Management:
• Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions
• Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
• Take ownership of critical incidents, coordinating with resolution parties and establishing effective communication between stakeholders for post event reviews
• Ensure that system procedures and methodologies are in place to support outstanding service delivery.
• Develop a deep understanding of projects to gain insights into scope of service delivery
• Take accountability for service delivery performance, meeting customer expectations, and driving future demands
• Analyse third-party and internal processes, and create strategies for service delivery optimisation
Performance and Quality Management:
• Recommend methods of improvements and manage the implementation of service delivery upgrades in a timely manner
• Provide accurate and regular report to management on performance of the service delivery
• Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
• Collaborate with various technical teams to set standards for software, hardware, and security Stock and Inventory Management
• Design and implement an inventory tracking system to accurately monitor stock levels
• Source suppliers and fostering good relationships with them
• Prepare reports and advising management on strategies to reduce cost and improve procedures
• Maintain an accurate inventory database that includes detailed information on available stock
• Purchase new stock and negotiating favourable contracts with suppliers
• Work closely with Service Desk and Imaging teams to organise the efficient flow of inventory
• Lead the annual stock taking and asset verification exercise
Budget, Procurement and Forecasting
• Manage and execute the procurement of ICT systems, goods and services in a timely manner
• Effectively engage and manage the project stakeholders to complete the procurement of goods and services on time
• Understand the government procurement policy, ICT management policy, quality management policy and security guidelines to ensure the procurement deliverables are designed to comply with these policies and guidelines
• Monitor spending patterns and implementing measures to promote adherence to budgets
What we are looking for
• Proficiency in leading both physical and virtual teams
• Experience with dealing with third party provided services
• Exceptional customer-facing skills
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- Company:
Avatar Techno Services - Designation:
Tech Support / Admin - Profession:
IT / Information Technology - Industry:
Computer and IT